Hi Xbox Support!
We bought Lego Batman 2 last week. The payment cleared in my bank account with no problem, but the game would not download. I called tech support per the instructions here. After trying everything the tech could think of, he refunded me the money for the game and told me that it must be something wrong with the Batman 2 file on the Xbox Live end. He advised me to go look for the game to purchase on disc.
I just tried to buy My Shape: Fitness Evolved. Again, Xbox has my money, but the game does not download. The only message I get when I try to download it is "can't download". I am able to buy movies, watch Netflix, and download free games/ demos. What's going on? Please help!