Bought Digital Tomb Raider and it keeps freezing

Bought my first digital game "Tomb Raider DE.". I played the game until the part where i am injured and have to reach the helicopter for medical stuff. When I enter it, it freezes, EVERY time and that on two "2" different xbox ones. Been doing everything that support told me, cache, redownloaded etc. but NOTHING

Can anybody help, PLEASE

If digital causes that much trouble it´s going to be my last one, LOL

 

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Last updated July 4, 2018 Views 4 Applies to: