Bought came and says "Cannot download item" at 100%....

Hello, I bought the game "skate" on market place. I've tried several times to download it all with no luck.

It keeps saying "Can't download this item" when it hits 100%. When I go to memory the game is there but as "Unknown Game" and then "Corrupted"

I have downloaded 3 times and now trying a 4th time on a neighbours ISP just to rule out that.

Getting frustrated!

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What is the content you are trying to download? skate
What error code or message are you receiving? "Can't download this item" at 100%
What region is your account? UK
What region do you physically live in? Italy 
Please post the link to the result image from your http://speedtest.nethttp://www.speedtest.net/result/1505438021.png

The speed test is about 2-3 mb slow, I usually get 12 but I am downloading the game as I did the test.

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Hope this helps, I really want to get this solved and avoid buying the game twice.

I have tried caching, resetting, deleting, even formatting, no luck.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

have you tried making an italian account and ms points and purchasing it that way?

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I would like to try avoid buying it twice as if I was forced to I'd probably go the physical disc route.

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so was it a prepaid code from gamestop? or uk retailer?

if so thats why its failing

prepaid codes are region locked

for the best marketplace experience your account should reflect your actual region

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your ping is kinda low i like 45ms

but your upload speed is really low

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Right off the bat, if you are trying to download content from one region to an account with a different region, you will have issues. You need to match those up to get them to work properly. If you live in Italy, I highly recommend creating an Italy account, as this will prevent other issues in the future.

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