Bought a game on the Xbox Marketplace but it still says I have to buy it.

I bought DiRT 3 from the sales and I got an email through saying my purchase had been confirmed. Unfortunately if I try to download DiRT 3 either online or on the actual Xbox, it is still telling me I have to pay £3.99. I have bought other games in the sales, before and after this issue and they have been fine so I have no idea what the problem is!

 

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Last updated July 4, 2018 Views 5 Applies to:

Is the game in your download history? Try downloading it from there if it is and let me know if that solves your issue.

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It isn't. If I remember rightly an error message did come up (I forgot to write down which one it was) but as I said I still got an email telling me my purchase had been accepted.

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If the purchase shows in your transactions on the billing site (http://commerce.microsoft.com) but the game doesn't show in your download history, then you'll need to contact support so they can help you get the game. support.xbox.com/contact-us

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