Both CDs DONT WORK.

1) When put in my multiplayer CD, after it says press start, it just freezes on the screen with a tank on the right. This was happening once every 3 times before, now it just doesnt go past this screen. 

2) When I put in the single player CD, it just says CD unrecognised bla bla clean the cd and try again. 

I have one of the first Xbox 360s that came out ages ago.. could this be the problem? Its had no issues with any other game or CD in the past. Even then that should not be an excuse. 

Heres what the screen looks like when it dies: 

 

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Last updated July 4, 2018 Views 9 Applies to:

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It sounds like the discs are dirty or the disc tray.

Try cleaning the cd's with a soft tissue, the kind you clean your glasses with. Then open the disc tray and blow inside it, it might be that there is dust on the disc reader. Put the discs in and try again, this should help. If the problem remains let me know please.

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I've got half this problem. The multiplayer works perfectly fine, but the Single Player gives me the unrecognized disc error.

I've been reading in other forums where it's suggested that the problem lies in the new XGD3 disc standard - which adds 1GB of useable data to 360 DVDs - may not be compatible with a certain percentage of Xbox 360 DVD drives.

Looks like XBOX were swapping out incompatible consoles. See the links below:

[View:http://cache.gawkerassets.com/assets/images/9/2011/05/idscrub.jpg]

uk.kotaku.com/.../does-the-xbox-360s-new-disc-format-not-work-with-some-older-consoles

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i think it could be something like this.. i literally took the cd out of its case and voila apparently it doesnt work..

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ive had this on the multiplayer disc, and it often crashes my console. as for getting a replacement machine because of a conflict caused by the new XGD3 standard, well i really wish you luck. my console is a brand new slim and if thats not compatible i dont know what is.

 its more likely something messed up at the disc manufacturer.

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It doesn't matter if your Xbox is brand new or not, your xbox could have been in store for over a year which means it could have the faulty hardware.

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This also has nothing to do with EA. This is a Support page so please refrain from posting anything that is not useful for the topic starter.

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ps. spent an hour with microsoft and ea support, both have nothing they can do, basically they're selling blank cds for 40 quid, good job! new xbox lol

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Could you please take your frustration elsewhere and stop spamming topics which add nothing useful?

Or else i will be forced to report this to the Xbox Forum Staff.

Thank you.

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I am desperate!!! I can't even get pass the update stage through the game's CD!!!

I try cleaning the disc, online update, clear the cache and copy to a USB flash drive or burn it into CD to loading the update. Still can't solve the problem...HELP!!!

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BlabbyDoo0, Try contacting Xbox support at 1-800-4MY-XBOX

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