Blank screen in Microsoft Solitaire Collection. missing screen elements in Minesweeper

I updated the Microsoft Solitaire Collection from the store several days ago, and now when I try to play one of the card games (for example, I click on Klondike) it takes me to a black screen.  The only thing that isn't just black is the mouse pointer.  I can hear the cards being dealt, but I can't see anything.

 

Related to this, I also updated the Minesweeper game, and that doesn't give me a black screen but the screen is missing a lot of the necessary things to play the game.

 

I've uninstalled and reinstalled both games from the store, I've rebooted the PC, I've checked Windows Update to ensure I have the latest graphics driver installed.  I still have the issues.

 

Question Info


Last updated October 30, 2018 Views 693 Applies to:

Hey FungiUg - That's no good! There's an extra step in uninstalling/reinstalling that I'd like you to try if you haven't already:

 

1) Right click on the app’s tile

2) Select “Uninstall” and confirm

3) From the Metro UI, type “WSReset.exe” and press enter

4) After you see a confirmation the store cache has been reset, reinstall the app






Let us know if this changes anything! If not, we'll go from there :)  

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Thanks for that.  I did as you suggested (I'd already tried uninstalling and reinstalling, but hadn't done the "WSReset.exe" step in the middle).  Sadly, no change: Solitaire still gives me a black screen when I click on any of the first three games.  What's interesting is that for the last two games, it gives me *most* of the screen, similarly to Minesweeper.

Bruce W Cassidy

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Exactly the same problem here on my Desktop using an Nvidia graphics card, but Klondike functions normally on my Sony Vaio laptop.

Any solution in sight?

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I never did get a resolution.  I've gone through several upgrades, and they still do it.

I did discover if you play with the cards set to a theme other than "classic", the Solitaire collection works.  Minesweeper still blanks parts of the screen though.

Bruce W Cassidy

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