Black screen when trying to watch live tv

  I had a black screen with my cable box running through the xbox one.  I tried everything still black screen.  I plugged the cable box directly to the tv worked no problem.  Turns out though that some kind of surge zapped the hdmi out from my cable box and probably the hdmi in for my console.  Got xbox one replacement and new cable box and everything works fine.  I don t know for sure the hdmi in was completely broken but it would not detect hdmi input  whereas the replacement detected the box but still no picture.  I subscribe time warner cable and have their new cisco multi tuner dvr


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Hello Dooku.

Have you tried different HDMI cables from the cable box and to the TV? I had to try a couple of different kinds because the HDMI openings on the Xbox One aren't that big and can cause some cables to not completely connect. So then it would connect enough to get a signal, but not enough to have the full picture. Just a thought.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.