Black screen on Left 4 Dead loadup

Decided to buy left 4 dead 1 and whenever i hit play game from the dashboard it just goes into a black screen and i have to hit the power button to get anything to happen. any advice?
 

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Last updated July 4, 2018 Views 3 Applies to:

Greetings, Mr Andy! Sounds like you're in a bit of a pickle. We'll get this sorted out. Can you do me a favor and try clearing your system cache? Here are directions: support.xbox.com/.../clear-system-cache. Once you do this you will be prompted to re-download updates for the game, which may help resolve the issue. Let me know if this helps!

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im doin this for my sister, i dont think shes hooked to the internet so no updating to worry about. ill tell her to try clearing the cache next time i see her but    

she also mentioned that the game seems to work whenever she uses my temporary profile on her xbox but none of the others. strange but ill have her try that

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