Alright - so I've been tolerating the same belligerent, incessant harassment from one particular fool on Xbox Live, while playing Call of Duty: Black Ops.
Roughly one week ago, he joined a lobby and immediately started trash talking, using racial slurs, hate speech, vulgarity, and above all else, began team killing. I told him that he is a real piece of work, muted him, returned the team kill, and left the game.
Promptly after leaving the game, I "avoided" him. He sent me a friend request, ironically, which enabled me to "block communications". So at this point, he is Muted, Avoided, and Blocked - yet he is STILL able to join my games and harass me.
There is no coincidence that he can join several of my games per night. Evidently, the "ignore features" simply don't work. He has made death threats as well, informing me that he will do WHAT he wants, WHEN he wants.
Simply put, I'm well aware that Microsoft is an enormous corporation. But even they, are not above the law. I'm strongly considering exploring legal alternatives to this, as I've had my fair share. Support isn't available 24/7, which is pathetic, considering I my time on X-Live revolves around the graveyard shift. I work from home, and my wife has a night shift, which leaves me ample time to get online at night, but never enough time to contact Support during their weak hours.
Too Long: Didn't Read? I've been harassed incessantly, with malicious intent, for the last week. Any use of provided "ignore" features have failed, and he consistently circumvents blocks and avoids. It is MY right to privacy, and Microsoft's duty to ensure it. Aside from filing an affidavit with my attorney, what other options do I have - arbitrarily through Microsoft?
***Just for the record, the "TAGS" feature is trash. It took me several minutes to get around the forced auto-complete.