READ FIRST BEFORE REFERRING ME ELSEWHERE
Problem: The Xbox One smartglass app on my windows surface 2 cannot launch the BF4 companion app. It says that "your browser is not supported." When I go to Internet Explorer itself and try to launch battlescreen via the battelog website, it refers me to the smartglass app.
Why Ive done: After reinstalling updating and restarting in different combinations, I finally called EA to discuss the issue. After having to have me on hold while he sent the problem "up the ladder" he found out that supposedly Microsoft has stated that the specific battlscreen companion app for BF4 on smartscreen is incompatible with the current Surface operating system. He then told me I should discuss the issue with Microsoft.
Why I'm Here: What makes this bad is that when pressing select while playing BF4 it specifically shows a Windows Surface Tablet and says "Experience Battlescreen: Get the upper hand by using smartglass as an extended minimap etc." Although I will be contacting Windows Surface Support, I'm also sending this here because it is specifically being falsely advertised in the Xbox version of BF4 and not in the PS4 version.
Basically, I'm wondering if this problem is even going to be addressed by Microsoft either by fixing the tablet or removing the ad in the game. Either case, it is ridiculous the lack of functionality and blatant false advertisement.