Battlefield 4 not recognizing my gold account

I've been playing BF4 since around day one with no problems besides minor glitches.  now as soon as i enter the multiplier mode you it reads- "battlefield 4 you must have a xbox live gold membership to access online features" my gold membership does not expire until 2015.  I've cleared the cache and nothing, anyone have the same problem?

 

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Last updated July 3, 2018 Views 2 Applies to:

i had this problem after downloading naval strike, i did a hard reset and it fixed it.

a hard reset? like hold the power for 10 seconds ? or a factory reset ? because I've tried a hard reset and it did nothing

yea like hold power for 5 sec on console. sorry if didnt help

that's okay, I'm going to try it again