battlefield 4 help please

Well i only can play the campaign because if the games start while the xbox is connected to the wi-fi it gets stuck on the raining screen and i cant play online because it also gets stuck please help!!!!!

 

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Last updated July 4, 2018 Views 3 Applies to:

Can you go to settings, network and run the 3 tests on the right side?

In particular the Multiplayer test.  Also in the middle what is your NAT type?

another option while the unit is on, press and hold the power button on the console for 5 seconds until the unit turns off and reboots.

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Yeah the 3 tests run in the first 2 it said it was good or fine and in the third one it said the characteristics and my NAT type is open and also the reboot doesn't work

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G'day tenebroso! Let's try power cycling the console next. Hold the console's power button for 5-10 seconds and allow it to shut down completely. Wait a full 30 seconds and then start it up again. Launch the game & let us know if you're able to get beyond that one screen.

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Every tine i hold the power button 10 seconds it turns on by itself after some seconds

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