i am not sure how my acct got banned i had my nephew staying with me he was on my family plan but when he was told he had go back home and wasnt takeing the acct with him 3 days later my acct got banned i ask him if had been on it bc few my friends said i was on playing. he said he didint know any thing about it but then week later my son heard him talking about it at school. and now my kids actt are shut down too. i have this actt for long time and never had any problems untill now. i realy like to get all this fixed this what i get for letting some beside my kids on my plane and xbox. please help me with this.