Backwards compatibility wont work?

My xbox one works fine and always has done, anyway i heard about this new backwards compatibility feature so i decided to download dirt 3 which i previously owned on my xbox 360.. my user profile on my xbox one was carried over from my xbox 360, so it eventually downloaded and i try to play it and it comes up ''the person who bought this needs to sign in'' sign in with the profile used for the purchase or buy a copy from the xbox store.
but i bought the game on my xbox360 and t was with the same profile? so why wont it work ?
HELP :)

 

Question Info


Last updated July 3, 2018 Views 25 Applies to:

Hello aaronkehir1

You can sign into your account and check  your download history to the profile that you think you bought it in. If not, you can try these trouble shooting steps here and if they do not work, fill out the survey when you are done.

forums.xbox.com/.../2060648.aspx

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