Backwards Compatibility Gamertag Issues? Solution Here

Are you having trouble loading a Backwards Compatible title due to gamertag issues?  Does the system say your gamertag is corrupt when you launch a game?  If so, then look no further and read on for help.

This error most often occurs if you've made a gamertag change.  To solve the problem simply follow these steps:

1.  Launch a Backwards Compatible title on your console.

2.  Press the Start and Back (View and Menu) buttons at the same time.

3.  Select Manage Storage (you will get a warning that you are leaving the game)

4.  Select Profiles and find your gamertag and delete it.

5.  Press B to back out of the screen and then press the Back and Start buttons again to bring up the menu

6.  Select Sign In or press X on the controller

7.  Select Download Profile to redownload your profile to the console 

This should resolve any issues you have with the gamertag.


Question Info

Last updated October 18, 2018 Views 1,660 Applies to: