Recently I received an email with an Xbox reward item for my avatar - the Covenant Banshee. I followed the instructions in the email and logged into Xbox.com via my computer to accept the reward.
However, when I go into my download queue on my Xbox, the Active Downloads show the item as "Pending: Assigned to other console!"
I do have another console that I keep as a backup, but I haven't used that console recently, and it uses the same profile.
I tried using the online DRM transfer tool, but the avatar item remained in the Pending queue.
Can you move this item to my active console?