Avatar item is "Assigned to other console."

Hello,


Recently I received an email with an Xbox reward item for my avatar - the Covenant Banshee.  I followed the instructions in the email and logged into Xbox.com via my computer to accept the reward.

However, when I go into my download queue on my Xbox, the Active Downloads show the item as "Pending:  Assigned to other console!"

I do have another console that I keep as a backup, but I haven't used that console recently, and it uses the same profile.

I tried using the online DRM transfer tool, but the avatar item remained in the Pending queue.

Can you move this item to my active console?

Thanks!

Gamertag:  freebfrost

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:

When you pull up your active downloads, select a download and choose "Download All Items." It'll fix the issue.

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That option was not available as it showed up as a Pending download.  The only option was to cancel the download which stated that I could restart the download on Xbox.com.

I did choose the cancel option, but cannot find the download now on Xbox.com.  Using the menu bar above, when I go into "My Xbox" and choose Avatar Editor, Accounts, or Redeem Code, I go to an Xbox.com error page.

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Still looking for an answer here.  My avatar item is now missing completely.

Any help please?

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I have the same problem, I've selected download all, but only time will tell whether it worked or not.

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