avatar awards aren't working

i cant wear or use any awards i have. and i would like to fix this problem so please help me.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Are you just having this issue when you are trying to change your avatar on the console?  I also ran into this a couple of weeks ago, and all I needed to do was delete and redownload my profile and it seemed to work again just fine. I would also check to see if you can use those award items on xbox.com. I was able to use everything on xbox.com before my delete and redownload.

So, delete and redownload the profile, and you should be good!

Hope this helps.

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You could try clearing your cache.


support.xbox.com/.../clear-system-cache


Or try changing your avatars clothes and then save. Sometimes customizing your avatar clears up issues.

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