Assassins Creed Syndicate: Bonus Helix Edition Purchase Not Appearing in My Games & Apps

This is my story regarding the Assassins Creed Syndicate: Bonus Helix Edition purchase I made today:

-Purchase the game today 1/9/2016

-Nothing happened after purchase

- Went to My games & Apps

- Game is not there or in the "Ready to Install" section

-Went back into the store to notice the "Buy" Icon has changed to "Manage" like I own it (Which I should)

-I clicked on manage to be transported to a almost completely grey screen with a title that says "Assassins Creed Syndicate: Bonus Helix Edition" with my gamertag and "Saved Data" under it.

- I have restarted, un-plugged and restarted, and completely refreshed.

-Please help - game is missing and money is gone


Question Info

Last updated July 4, 2018 Views 11 Applies to:

Hello Ubad,

On the console, go into the Store and search for Assassin's Creed and locate the page for the base game (not DLC or bundle). It should say "install" rather than a price - if so, highlight that and click A and the game will begin downloading.

Let us know how you get on.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.