ASCEND: HAND OF KUL MICRO TRANSACTION RIP OFF!

8 months ago a Microsoft arcade game was released on the Xbox 360 called Ascend: Hand of Kul. This was released with the availability to do Micro transaction. Signal Studio put word out to their customers that lots of updates were coming. The promise of PVP addition , Co-op, and an Extra Campaign fueled literally Millions of dollars in Micro transactions. The game had a million players in the first week! That was 8 or 9 months ago. I have since given up on Microsoft holding true to this content release because so much time has passed. I blew 70 bucks on Micro transactions back then to prepare for up coming content release. This is a Microsoft title. Microsoft did not ever release the content for the game nor did they comment on when this extra content would arrive. Fact if you go into the game there is still more content listed as unavailable "coming soon" than stuff you can play.

Should we as customers expect this type of situation in the future? Why would Microsoft being a large company take advantage of people like this and simply stop making the game after that much revenue from micro transactions.

Well I'll fill you in on the impact that simple business decisions like this have. Think about how a large corporation like Microsoft would in ways represent the USA in software and technology especially when doing business with foreigners at an individual level as well as business across seas. In other countries acts like this are considered very serious. Companies sell content and fail to deliver all the time in the US. In fact our citizens have learned to adapt to it, look out for it, and perform background checks to see a companies track record. 2nd and 3rd World countries this is a grave mistake to cheat a million people. This kind of act would bring very harsh consequences for anyone involved in the company.

Now lets talk about the million customers that help bring all this micro transaction revenue into Microsoft. How many of them customers were in fact foreigners and how many bought a bunch of micro transaction content for the game because of the fact the company told everyone they are releasing the amount of content to double or even triple the gameplay available? Do you see my point here ? Not only is Microsoft ripping off and misleading the citizens in it's own country, your giving the United States of America a bad and misleading name to other countries. I would in fact say the world has enough trouble getting along. There is no need what so ever for large corporations with big names representing a lot of people to go about earning their money in this manner. Or to make commitments in business and not deliver.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

AGREED!  you should have put this all in caps!  Maybe then some people would open their eyes.   And the way that Microsoft tries to Justify is to say "oh well our Signal Studio division has had some layoffs"  like there is no work to go around.  Very lame.    Nothing like the cut and run technique to bring in the revenue!  

Being a large corporation like this, many bad business decisions could impact the reputation of all tech businesses in the US.   I can definitely see this happing if these situation continue to reoccur.  I can not recall one other time this has happened though so I think we're in luck for now.  Hopefully Microsoft decides to clean up their act!

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I'm actually working with an Escalation Analyst Supervisor named Shannon ( SR # 1241632025 )  I asked him what he thought about this situation.  His reply was interesting.  I will cpy it below.

"I have checked through our system and I do not see any expected or promise of updates regarding that game.  However I do apologize for the inconvenience regarding the issue."

However interesting his reply, it is not very intelligent.  Anyone can see through simply logging on the game that the amount of upcoming content is about 2 or 3 times the amount of current released content.  -Hints the 4 or 5 barred off areas of the game say "PVP COMING SOON", "Co-OP Coming Soon" As well as interviews with IGN around release date of the game Stating a brand new campaign to be released shortly.  

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BAHAHA! SO LAME!!  Hey maybe we can deny making the game too!  Blame it on some other company.  Our systems show no record of that game or your online purchases... pfft  LOL  

R E T A R D E D

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Shannon did not realize I had proof that Microsoft did in fact promise to deliver the other half of the game here.  First and foremost, half of the game is blocked off with the same "coming soon" sign over barred off sections.  

I replied to Supervisor Shannon's not so intelligent attempt to disregard the situation.  I provided him with the proof he needs to further investigate this issue.  Surprisingly this whole thing has not seen the light of public view in a very long time.

Guess we'll have to wait and see what Supervisor Shannon can do.  Lets not get our hopes up, he is only one guy who most likely had nothing to do with the development of Ascend.  

I will be make sure and provide this thread with updates to this situation.  Anything the customer advocacy team does about it or information they supply.  

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you know people live and die here in this world we call earth.   Lifes not about video games and seeing how much candy you can eat!  Sad to say people still stoop to the level of ripping someone off!  I look at this like stealing.   If huge companies like Microsoft are stealing from people, over charging, and bluntly disrespectful, wouldn't that say something for the state the world is in currently.   Makes me sick!  Life is precious and needs to be treated as though.  Never use and abuse someone and always follow the Golden Rule.

Now that I'm done with self pity.. EYE FOR AN EYE MICROSOFT!  FIRST CHANCE GIVEN I WILL TAKE A POOP ON MICROSOFT.   THATS RIGHT, I WILL TAKE A DUMP ON THE COMPANY MICROSOFT THE FIRST CHANCE I GET!

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