I posted this in Indie games, but seeing how little traffic that forum actually gets, and because it is an actual issue, I figured I'd put it here and see if I can't get some help.
Three days ago I downloaded Ascend: Hand of Kul. First day playing, no problems. Liked it so much I spent some real money on in-game currency.
Here's the problem. Disconnects. Not just one or two over a couple of hours, but every three minutes. Okay, that's annoying, but as I said in my other post, now it's costing me money. I buy things with the in-game currency that I've bought with real money, get disconnected, and when I come back I have no in-game currency and no items. And it's not just me. The Signal forums are flooded with people who are getting disconnected, and it's apparently been going on since the end of September.
Signal Studios points the finger of blame very squarely at Microsoft. "We just lease the servers/they keep updating and not telling us/it's their job to maintain connectivity etc. etc."
The game, as it is right now, is unplayable. Signal isn't giving any answers or any timeframe for a resolution, maybe Microsoft can come up with something a bit better. Even something like "There are issues with the Ascend servers, we know it, we're working on it, it'll be resolved soon/maybe/not at all". Some sort of acknowledgement. I like the game, it's different. A bit buggy, but yeah, it just came out of beta. I want to play it, which is why I've put money into it. Can someone give all of us who are stranded something like an answer?