Today I have been very disappointed with Microsoft.
I bought a game to play online with a friend of mine, I downloaded it directly from Xbox live. The game is Army of Two. In the description of this game it says Co-op: Online, Multiplayer: Online. It also says in the description "Some multi-player functionalities may no longer be supported". Firstly I would like to distinguish between the two. Multiplayer and Co-op are two totally separate things. One being the option to play against an online player, the other being the option to play with another online player. So now we have that cleared up I'll get to my point.
EA have shut the servers down for Co-op play on Army of two, Microsoft still advertise it as Co-op online. This is false advertising. After speaking to an ambassador for Microsoft I was told that the text in the description can't be changed. Like this was my fault or indeed my problem. I was also told that in the description it says "No refunds" at which point I thought it only fair to point out that it also says Co-op:online. You can't rely on something written in the description one minute and then refute it the next!
So, in closing I would like to point out my statutory rights.
If you have bought something on the basis of the seller’s description or a sample, you should expect the item to conform exactly to that description or sample. If it does not, you have the right to reject the goods, demand a full refund and possibly claim damages. This is still the case even where you have selected or examined the items for yourself before buying them.
I do not blame Microsoft for the closure of EA servers, I do however blame the seller (Microsoft) for not informing me of any change to this game before I purchased it. As such I demand a refund. I have been an Xbox gold member for a number of years and have never had cause to complain, but this is not only shameful behaviour towards Microsoft's customer base but also in complete contradiction to my statutory rights as a consumer.
I would like my money back please.