Another: "The current profile is not allowed to play on XBOX Live" message

Hello,

We have an XBOX 360 and recently purchased an XBOX One.  We did not have an XBOX Live Gold subscription until a few days ago.  I redeemed the code on the XBOX One using my badger rockers account.   I have other profiles that I want to access using the Gold subscription.

On the XBOX One console, all three of the profiles (mine and two others) are able to access online game play in COD:  Advanced Warfare.  However, only "badger rockers" is able to play COD:  Black Ops II on the XBOX 360.  We also have Halo 4 for the XBOX 360 and all of the profiles are able to access games online.

I have tried rebooting the XBOX 360 console.  I have also attempted to download one of the profiles twice.  Based on my troubleshooting, there seems to be an issue with COD:  Black Ops II, not with XBOX Live (I can connect using Halo 4).

Does anybody have any thoughts regarding what else I can try to get Black Ops 2 on the XBOX 360 to work?  I have some other older COD games, but I haven't tried those, yet.

Thanks for your help!

 

Discussion Info


Last updated July 3, 2018 Views 92 Applies to: