An error occurred while completing this operation

Hi everyone,
Trying to redeem a prepaid code, I get the error:
An error occurred while completing this operation
XbosPurchase
2e994bff-915f-45c9-beaa-bdecba7dd6be
Any help on this one?
Thanks in advance,
 

Question Info


Last updated July 4, 2018 Views 26 Applies to:

.... using another browser, I get

the famous

Something went wrong

Sorry about that. Give it a try in a while.

XBOS1005

and some other code ...

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mee too, the same problem here

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Same thing for me :( something went wrong

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I know this is not an answer, but just a commiseration with the others posting here.

I am having a similar issue just trying to redeem an Xbox Live 24-month subscription code to extend my membership past 4/1/2015. When contacting Microsoft support, I was told I had to wait until my current subscription expires (in 22 days) and then "try" the code again. I'd be out the $99 I paid for it  and have to hope it works.

The point of a code is to "extend" your membership or your account balance, and there are at least two places I found on their website where this is clearly stated.

I was also told Microsoft has some "system issues" being resolved, and to try again in 24 hours. However, I am not that patient or trusting and was offered a one-time favor from the seller of the redemption code (a major online retailer) to refund my $99 even though it is not their policy to do so. They actually understand the meaning of good customer service.

In the meantime, I've got my money back and can make my own decision on what to do on 4/1/2015. Of course, you know I'll extend my subscription like a good little Xbox Live subscriber, but at least I'll have my money until then.

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