An add on for GTA IV took my microsoft points and then didn't download

I downloaded "The Lost And Damned" add on for GTA IV while it was reduced on the 23rd July 2011.  It costed 400 microsoft points so i purchased 500 microsoft points, adding to my 200 spare microsoft points.  So with my 700 microsoft points I tried to purchase "The Lost And Damned".  It said that i couldn't purchase it so I waited for a little while and tried again.  This time the marketplace took the 400 microsoft points off, but "The Lost And Damned" add on wasn't downloading.  I then waited, but the download still wasn't downloading and i didn't have my full 700 microsoft points, i only had 300 (not enough to purchase it again).

 

Please help :(

 

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Last updated July 4, 2018 Views 1 Applies to:

Does this purchase appear in your download history?

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No, the downlad isn't appearing in my download history, i've already looked there to try and download it again.  I looked all over the site for help but theres nothing on here.  If it had appeared on my download history i could download it again, but it didn't even start downlading because when i waited and went back to it to try to download it for a third time i only had 300 microsoft points because 400 had been taken off, but the add on hadn't been downloaded.

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If you go to the MS billing site https://billing.microsoft.com you should be able to see you recent purchase history, including points purchases and downloads.  Does it appear here?

After checking that you'll have to give MS support a call.

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Okay thanks i looked, and the purchase did register but i still haven't got the download :( so when my phone gets fixed i'll give ms support a call and see if they can sort it out for me, thanks for all your help :)

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Sorry, i can't find the ms support number, could you give me a number to call please?

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You can find the support numbers for you region here: support.xbox.com/.../contact-us.aspx

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