Age of Empires III gone

It was a year or two ago that I came accross an offer on gamesforwindows.com

They were selling Age of Empires III with it's expansions for 10p

I've recently had to format my pc, and when I searched for gamesforwindows.com it diverted me to this site.

I signed in with the same email and password as I had when I bought it on gamesforwindows.com, navigated to age of empires III, but found no options other than purchase, which would cost £27.

I would like to know what I have to do to reclaim my original purchase.

 

Question Info


Last updated July 4, 2018 Views 56 Applies to:

Hi Zackwell Dorian,
 

Thanks for posting. Let's see if we can help.
 

First question...is the Gamertag you're logged into now (the one here on the forums) tied to the same Microsoft Account (formerly known as a Windows LIVE ID) that you had originally made the purchase on?
 

Easiest way to verify this (no need to post the info here for us; merely check) is to check your account page here on Xbox.com and see if it lines up with what you used to play on GFWL with.
 

Let us know when you can.

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Hello,

I have the exact same issue that Zackwell reported.

I am able to see the transaction details in the billing history page but it gives me no access to the Product Key or any way to install it.

I've tried chat support and phone support to both xbox and windows (the ones they gave me in support) but to no avail, nothing yet...

The purchase was for a Windows game and I think the serial keys are now eligible to install the updated Steam version of the games.

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Hey ScorpionDi!

Sorry to hear that you're experiencing a problem. For future posts, please make sure to not bump old threads. Please post a new thread so we can help you there!

Thanks!

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