adding a new payment option

i have the following problem. On my account ive verified a visa card as my payment option. But now the card doesnt exist anymore and there still is an openstanding saldo on that card. I want to add a new payment card, my master card. But how do i do this?

When i want to change my existing visa card i cant change the card type and card number so its impossible and when i press the "add new payment card" i arrive at the same page as when i want to change my card and the same problems occure.

greetings

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Have you tried doing this on the console as well?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This happens to me as well, I've done it on both the console and the website and nothing has worked, just keeps coming up with that message, I've added new payment options but still nothing

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Wait, i done it

go to this and sign in

https://billing.Microsoft.com

than it says your subscription is suspended and you can actually add a new payment method, and it actually works

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.