Adding a credit card

I am new to XBOX Live. I just received an e-mail telling me that I can get 2 months of XBOX live for $2, so I wanted to take advantage of it. BUT....when I try to add my debit card (the only card I have), it keeps telling me that my card number is invalid. I have used this card for well over a year now and know there's nothing wrong with it. I even used it earlier today to pay some bills and have never had any problems. What's going on here?

 

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Last updated July 4, 2018 Views 0 Applies to:

I have exactly the same issue because I refuse to use a credit card on the net, I only use debit cards. I was unable to add the number of the card to pay, nor was I able to use paypal which is backed by the same card. When I contacted support I was told that the issuse might be the inability of Microsoft to trigger the automatic renewal (precisely what I want to happen - I prefer to be alerted to a subscription due rather than find an unwanted bill has been paid!). Support gave me a local number to telephone but they are closed until Monday. I'll let you know what happens then.

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I spoke to the support line and was guided through the process. Basically problems had arisen because I had not completed all the information requested of me. For example I had declined to list my phone number and I hadn't bothered with choosing a memorable question. Once I had added these, the support guy took my debit card details and now it all works fine. I hope this helps you.

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