Account not permitted to download this rating

I have been trying to download the Battlefield 4 beta for about 3 hours now, but every time i click download a message pops up saying "your account is not permitted to download this contents rating." My account age is 18, it is set to adult, and there are no family settings on my xbox. What do i need to do to download this?

 

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Last updated July 4, 2018 Views 51 Applies to:

Im having the same problem but I think the way to fix ir is to transfer ur profile to ur old xbox hard drive and turn on ur old xbox with ur old hard drive in it and download the beta and when its done transfer ur profile and the beta back to ur original console

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oFrikk;

You'd be better off posting this in a new thread, so that all support can be directed directly to you.

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If it is for a beta or a demo you cannot

Custom family settings mean to have a child account setting privacy to adult doesn't affect it demos and betas as they are covered by international laws

You will need a full adult account

And gold if you are playing multilayer betas

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Hey there bcrocks! Let's see what we can do to get things figured out.

To start things off, here's a few questions to help us better understand the situation:

  1. Are you still having issues downloading the Battlefield 4 Beta today?
  2. If so, when you say that your account is set to adult, do you mean that your privacy settings are set to adult? Or do you mean that you've gone through the process to promote your child account to an adult account?
  3. Are you able to download and play other Mature rated games/demos?


Let us know and we'll work with you from there.

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Im trying to download a map pack for MW3 and its saying "your account is not permitted to download this content due to its rating." My account is under 18, but just last week, I was able to download and play Black Ops. HELP!

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Mister Cerb, I am having the same issue.. I am adult.  it is set to customize setting, but it was set to my kids, I went in and changed the profile, shut xbox down. unplugged from ethernet, and it is still saying "This account is not permitted to download content of this rating"  <------- HELP!

how do I get rid of this ((HELP))

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Do not forget, It uses the Date of Birth you entered when you signed up for Xbox and goes that and by the region you used for some regions have different ages they consider as an adult. (Currently at this time, I am unable to give you link to the information for you to review due to system issues with Xbox, which they are currently working.)

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