account locked due to purchase

hello I'm unable to connect to xbox live because of my account being locked due to purchases. my error code was 80153021 I've tried updating my billing on my microsoft account but I can't get it to text my phone. please reply soon as my psu on my pc is going bad forcing it to restart every hour or so, and it's nearly impossible to troubleshoot on my phone.

 

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Last updated July 4, 2018 Views 5 Applies to:

If you do believe that your account is blocked, then the only ones who can help you is the Xbox Support. Contact them from here. support.xbox.com/.../contact-us

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my accounts been kicked what can i do

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locked i meant

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Hey there PROCHRONICS!

If your account is locked, I suggest contacting our chat or phone support agents through our Contact Us page.

Since this is an older thread, please be sure to post a new thread if you need assistance in the future! :)

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