Account charges - possible hack

Hi There,

Can you assist the below charges have been made against my account, I did not authorize the purchase and from threads online this looks like it is a game related hack. What do I do from here to have this refunded.

Moo

24/04/2012 PREMIUM SILVER PACK -- Game Consumable -60 40
24/04/2012 PREMIUM GOLD PACK -- Game Consumable -120 100
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 220
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 460
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 700
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 940
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 1,180
24/04/2012 PREMIUM SILVER PACK -- Game Consumable -60 1,420
24/04/2012 PREMIUM SILVER JUMBO -- Game Consumable -120 1,480
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 1,600
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 1,840
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 2,080
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 2,320
24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 2,560
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

You will need to call support and have them do an unauthorized access investigation.

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can someone show me the actual marketplace page where u can buy these things?

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Just click Games at the top of the page and it'll take you to the marketplace.

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no the actual page of the marketplace were I can buy 24/04/2012

PREMIUM SILVER PACK -- Game Consumable

cause i can not find it in the marketplace

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I believe you can only purchase those through the game so there wouldn't he a page on the website for those.

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okidoki. thanks for info.

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Same thing happened to me on the same date

They didn't purchase any points. Just stole the ones I had. Same game. I now have three achievements in FIFA, a game I have never played.

24/04/2012 GOLD PACK -- Game Consumable -80 0

24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 80

24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 320

24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 560

24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 800

24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 1,040

24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 1,280

24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 1,520

24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 1,760

24/04/2012 PREMIUM GOLD JUMBO -- Game Consumable -240 2,000

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Greetings, Luke n Chantal! As Smwutches mentioned you will need to get in touch with phone support about this issue. They will be able to conduct an unauthorized access investigation. You may also want to check this page for steps to secure your account: http://xbox.com/security. Hope this helps! Keep us posted.

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Hi Luke n Chantal, xbox support were awesome when I called them about this, it has all been resolved now and all is as it should be. Thanks to all with the helpful posts.

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