a rediming problem

i just bought a xbl 1month code and he was good but when he told me to enter my nam the elctisity gonne and when she's back he told me that the code is unvilable

 

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Last updated July 4, 2018 Views 0 Applies to:

I'm having a little trouble understanding what happened here.  Can you please rephrase your issue so we can understand it better?  Thanks.

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when i redeemed my Xbox Live 1 month it told me to enter in your name but the electisity gone and now the code is not working

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Your electricity/power went out when you were redeeming your code, and now it will not let you continue the redemption?

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If what was posted above is the case then check https://commerce.microsoft.com to see if the membership was posted to your account.

If it was, follow these steps to try and activate it.

1.  On the dash go to System>Settings>Network

2.  Run a Connection Test

3.  Sign your account back in when the test is complete.

If you cannot access gold features or the membership is not listed at the site posted above, contact phone support and explain what happened and they should be able to help you out.

support.xbox.com/contact-us

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