I thought I was being clever when I saved all of my profile/DLC/etc onto a jump drive, then plugged said drive into my laptop and created an .iso image of the drive to use as a backup lest I have a FM3 profile crash. Low and behold, I did, and had to revert to my saved image. To my surprise, this actually worked, and my profile loaded to the correct spot in time. However, I see my account has now been banned from the auction house etc.
So my question is twofold, first is there a way to appeal to be unbanned, and second is there a safe way to backup a profile?