A false charge for Points.

Last week I was charged for 6000 MS Points by someone who had gotten onto my account from another Xbox. I have not used the points and they have stopped getting into my account, but I was wondering something. I contacted my method of payment that I use for XBL purchases, and they have gone to work in order to refund my account the charge. Assuming that I get that refund, not from Microsoft but from my method of payment, what should I do with the points? Are they permanently there, and mine to keep? Or will they be removed once I get refunded? I only ask this because I do not wish to make use of MS Points that I myself did not purchase, unless I get consent from XBL saying I am allowed to do so.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello,

If those MS Points were legally paid by another XBL Player, you have those MS Points legally on your account and they're yours now.

A code, for example 6000 MS Points, once activated, couldn't be deactivated.

Met vriendelijke groet,

Rick N.,
DummyArbiter010

borntolearn.mslearn.net
microsoft.com/learning

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But the thing is, I'm getting a refund from my payment method. Wouldn't that be like not paying MS at all?

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you should call support and open an unauthorized access ticket and let them know what is happening through your card provider.  This way you have a reference number for future.

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