8382012D error code adding ms points

HI after I put my billing information in, i get this code:8382012D.I can't  access https://billing.microsoft.com  to check if every thing is correct, because I don't know my  password anymore! this is my other account,I'm trying to add points to gamer tag Dustin DarkCyde.Is there a fix,please help thanks. 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I've looked into this error code and it looks as though it may be an issue with your personal info not be entered in correctly.  You will need to go to the link you posted to fix it.  

If you can't remember your password, you should go to the email website to change the password and get that fixed as support will not be able to help with password issues.

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