80190848

Hi!

Ive been looking for an gold upgrade offer and now found one that I would like to purchase. (The offer is, 25% of 3 months of gold membership)

But when ive entered my credit card and "bought" the offer, it keep saying, can't connect to xbox live something something...

It gives me;     Status Code: 80190848

And asks me to try again later. After I have waited an hour or two I keep getting the same "error".

I would like to know if the offer has expired and they haven't updated the the offer or if it's something wrong. I sure hope the offer hasn't expired or something else.

I live in Sweden, if that helps and I hope I will get help before the offer expires.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Also, 10 kronor has been dragged of for a internet purchase but I haven't gotten my xbox live yet.

And now when I do the purchase I get almost the same code. I get something with a 2 in the end.

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Try going to billing.microsoft.com and removing your payment method and then adding it back. If that doesn't work, you'll need to call support and speak to billing to have them help you sort it out.

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I don't know how to remove a payment method on billing, but on the dashboard I know. I tried it on the dsahboard and it worked and then I added it and it still don't work. I guess I'll have to use their support and speak.

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Call your card issuer.

When this happened to me it was due to the bank's anti fraud measures.  The payment was being rejected by the bank as it was being processed abroad and 8019808 code was returned for failed payment.  A quick call to the bank sorted it out

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just got off with my cc bank and it was a safety measure they take when they see unsuccessful purchases being made. i have to wait 24 hours to use it again

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what do i say to them and what do i ask them to do?

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i got the same thing but i have a debit card but when purchase something else online (i.e. iTunes) it works, and the error code is 0x80190848 i need this to work so i can pay for my Gold membership :(

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Hey there Angelic! You'll want to contact support from the region that your account is from. If you visit our Contact Us page, it should point you to the proper contact information. If you need anymore help, just let us know. Cheers!

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