4 Failed Attempts To Buy Points - Invalid Credit Card Number?

Hi there folks. I recently got myself a xbox with Gears of War 3 and Reach to begin with.

I found out that there was some DLC for GoW3 that I'd like to get, and the total sum of points would've been 2000.

So, I try to add these points, but when I enter my details it gives me the error "Invalid credit card number." I tried this four times; no success.

So I was like "Eh, well, lets do it with PayPal instead..".

Neither did this work. Later I checked with my bank, and it gave me that MS had taken 10 SEK (~1,5 dollars) for each attempt, a total of 40 SEK.

What? Why? How? When will I get my money back?

Kind regards, Tiaitchsi.


Question Info

Last updated July 4, 2018 Views 6 Applies to:

Those charges are just verification charges and should be refunded in 24-48 hours.

You may want to double check https://billing.microsoft.com to make sure all of your information is correct. If you still have issues purchasing points, call support and talk to billing to see if they can help sort out the issue.

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