2 months for two Pounds?

A few days ago my gold ran out, so I immediatly went to purchase 1 moth gold for £5.99 but i got the following message on my console:

'Sorry there's an issue with your account, please visit https://account.live.com or try a different payment method'       (or something along the lines of this)

So i tried on xbox.com to get this error message:

'That action can not be performed right now'  (or something along the lines of this)

I did not get an error/status code with either messages.

I then saw the £2 for 2 months on the dashboard, so i tried this, but still got the same message. But after reading the small print it stated 'Limit one per account', i then remembered i used this 2 months ago. So this must be why im getting this message, but it still doesnt explain why i cant buy normal gold.

After looking on here (the support forums) ive noticed alot people are having this issue either when they are trying to buy/when they already have brought the 2 month for £/$2. This makes me wonder is this promotion affecting me buy normal gold/causing an error when i try to? As xbox support managed to give 1 month xbox live by charging my card at their end, but i presume i will have this problem when it runs out. Also this wasn't happening before i brought the 2 months for £2 2 months ago.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Greetings, Jewblob! I've got a response out to you here: forums.xbox.com/.../245029.aspx. However, it seems like phone support was able to help you make the purchase. Since they were able to do this the situation should be sorted out. Let us know if the problem persists when you make your next purchase! I'm here if you have any further questions.

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I have exactly the same problem and I'm wanting to purchase the 2 pound deal

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Hey there Bubz! If you are having trouble purchasing, please check out our Purchasing Guide (forums.xbox.com/.../153167.aspx) and, if you continue having issues, please create a new thread detailing your issue, including any steps you have tried, and we'll assist you there. Thank you!

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