$2 for 2 months deal problem

I have been getting this error everything i try to purchase the $2 for 2 months.  I add the credit card then it says the marketplace is down.  I when on my computer and am told I can't add a credit card because of a glitch.  Can someone to explain to me how to get it this to work?

 

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Last updated July 4, 2018 Views 0 Applies to:

Same thing is happening to me, apparently its happening to alot of people and I can't find any help what so ever on the internet.

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Please login to the Microsoft Billing site here to make sure that you have your billing and payment details exactly the same as they are showing on your credit/debit card. Also, please make sure that you do not have any sort of expired payment method on the account. These sorts of problems can also happen if the account is in a delinquent status, if it was you will see a notice when you login to the billing site. If after checking into all of this and you're still unable to take advantage of the $2 for 2 months deal then you will need to contact phone support.

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hello r3b3l wolf, sorry to hear about your issue buying that promo.  All information submitted on your xbox account has to match exactly with what is on file at your bank.  You might be getting that issue for several reasons other than that though.  Please be sure to use internet explorer as your browser, clean out the cookies and be sure to be signed in under the account you want the sub purchased on.  Also some banks have as a default on their accounts not to allow online purchasing so it would do you great benefit to check with your bank rep to be sure all purchasing is allowed.

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