Hi, I set this account up for my son, who had a free 48hr xbox live code and he wanted to play Halo Reach online. He's not online @ his mothers house, so he's been playing Halo, offline for 18 months or so, and as you can imagine his 'offline' char had clocked up quite a substantial amount of achievements, equipments, armours etc.
Well, when I set up an email account for him, we enrolled to xbox live using the free code, and it allocated him a random name ( the one used now), as his 'offline' char name was obviously already taken. He wanted to use his offline char online though, but when we did this, some warning about losing 1000's of points came up, WE thought, that it was just downgrading the char to play online though, which, we thought , was fair enough, but when he went back to his mothers to play offline again, he realised that the original char, and all his stuff had completely disappeared, therefore he has lost 18 months worth of hard gaming rewards just for two days of online play.
Needless to say, he's pretty ***** devastated, and I was just wondering if there was anything that he could do to get it all back.