14-day trial rendering code error

On day 17/01/2014 i've bought a Xbox One console on Italy, i'm in Denmark at this moment and i can't use the code because of this error: 

XBOS-3009
71b0d6c7-1f56-43c9-806b-5fa055b343c2
My xbox live account is already Gold and it is Brazillian region(because i live in Brazil/Denmark), why i'm getting this error? Maybe because of country?
Waiting for support.
 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

it could be a region issue, but also, you can't add a trial to a gold subscription.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.