1220 of my Microsoft Points are missing, balance is now at zero

So I had 1220 spare MS Points in my account as of a few days ago ready to buy Trials today. I log in and my points balance says 0. According to my points history, I should have 1220 points remaining after purchasing Skullgirls last week. Here is a screenshot:

http://i.imgur.com/zaY1u.jpg

My download history also shows that I haven't bought anything since Skullgirls last week. My points just disappeared and I need them to be restored ASAP. I've had this Xbox Live account for 7 years and this is the first time anything like this has happened. Very frustrated right now, and I'm afraid to add more points to the account.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

nevermind, just got this sorted out with chat support. Please close this thread

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