Zero gamerscore/ No avatar ???

Why does my seven year old sons gamer score say 0 and he has no avatar. He cannot create a new avatar either. 

His gamer score is only 275 and shows up fine here on xboxlive.com

Logs in fine and all games show progress.  Just no avatar and zero gamerscore.

xbox slim 4gb. 

Any help would be appreciated. I have 3 live accounts and 3 xboxes and never seen this happen. 

 

Question Info


Last updated July 4, 2018 Views 93 Applies to:

It sounds like he has a corrupt profile. Delete the profile and recover it. You can find instructions here - support.xbox.com/.../gamer-profile.aspx

Just make sure to delete the profile only.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks. I will try that. I was wondering if he was reset for cheating but he is only seven. lol.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Worked like a charm. Thanks.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

No problem.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

kudos brotha

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.