Your payment instrument could not be authorized. Please contact your provider, or try a different payment option.

hey xbox live im trying to purchase some microsoft points so i can get fifa points but on the console and website it says your payment intsrument could not be authorized. please contact your provider or try a different payment option and i contacted the provider and nothing is wrong

 

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Last updated July 5, 2018 Views 1 Applies to:

Go here just to be sure all the info is correct for the payment method. support.xbox.com/.../add-edit-xbox-live-payment-option

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hey thanks for the reply all my info is correct i bought ms points 1 week ago too

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Hey there Daahzl! Can you please log in to https://commerce.microsoft.com and make sure all your account information there is correct (name, address, region, etc) and that this information matches your payment method. If you continue having issues with your payment methods, please contact us via chat or phone to see if a billing agent can assist you further. Thanks!

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