Your payment instrument could not be authorized. Please contact your provider, or try a different payment option. when trying to get ms points

it has been doing this to me all day. i have tried 3 different credit cards and none of them work. my main paypal method doesnt work. i am trying to buy microsoft points but i keep getting this same stupid error message. if anyone here can help, pease i need it thankss

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

[quote user="NuKe 95"]

it has been doing this to me all day. i have tried 3 different credit cards and none of them work. my main paypal method doesnt work. i am trying to buy microsoft points but i keep getting this same stupid error message. if anyone here can help, pease i need it thankss

[/quote]I would suggest purchasing Microsoft Points from the Microsoft Store or Amazon. Select "Download" if you use the Microsoft Store. Select "Online Game Code" if you use Amazon. You will receive a code immediately, which you can then redeem at this page. For more information regarding this issue, please visit this page.

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Hello there Nuke 95!

 

I'm so sorry to hear that you're having issues with purchasing MS points.

Here's a couple things I would try...

 

  1. Call Cusotmer Support, to make sure that there's no blocks/suspensions/declines/etc.
  2. Try updating your billing informaion on Xbox.com and billing.microsoft.com
  3. Purchase a PPC, either by your local retailor, amazon.com

 

I hope this helps you!

 

Good luck!

 

Happy Gaming!

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Greetings, NuKe 95! Before calling support, can you log on to https://billing.microsoft.com and make sure your payment options are correctly configured according to this sticky: forums.xbox.com/.../153161.aspx ?

If everything looks good on your end and you continue to encounter this error message than I would recommend getting in touch with phone support for your region. They will be able to assist you with any billing issues. Thank you and let us know if you have any further questions!

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