Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management.

Getting this message when i try and go onto XBOX Live

 

Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management.

 

Dont understand as I bought a 12 month prepaid card about 3 weeks ago

 

Any ideas?

 

Question Info


Last updated July 5, 2018 Views 9 Applies to:

On Xbox Live support pages (support.xbox.com/.../sign-in.aspx) it tells me to go to Memberships and update but when I go to this

Cant list memberships.  Please try again later

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You should contact support to find out what is going on.

800-4MY-XBOX

If you have not posted that 12month card and xbl tried to bill your card that might be your problem and only support can fix that for you.

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im having the same problem right now

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yeah me to!

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Have you tried contacting phone support?

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