Xox 360S restarting in certain Profiles.

Hi Guys,

I hope someone can help. We have three Xbox Live Profiles, I'll call them A,B and C.

Whilst in Profile A we tried to download a game demo (the name escapes me), Instead a trailer came up relating to "Saints Row" and "Initiation Station" with a Japanese Style animation. Then the System restarted and repeatedly restarted  2 minutes or so after signing in with profile A.. To solve this we deleted Profile A (profile only) and attempted to Download it from the Live Network. During this process the wizard prompts for the connection of 1 of the other Live Accounts, I selected Profile B then the screen went Black and the Xbox restarted. Now profile B is also affected by this problem.

Next we tried Initial Setup which appeared to solve the problem- Profiles B and C were fine, until we tried to download Profile A which appeared to complete successfully. But the Downloaded Profile still contained the same problem. Furthermore profile B is also affected. However deleting and attempting to download the profile fails but Profile C remains unaffected.

 

So out of 3 Live Gold profiles we currently have only 1 working. My suspicions are that some malignant code was present in the supposed demo but however suspicious I may be that may still be coincidental.

 

Thanks Guys I hope someone can unravel it.

 

Paul.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

It almost sounds like an update was needed to download the demo/trailer and your console may possibly be restarting because it either

A: Can't update due to some glitch between you Xbox and Live. In that case Profile A should be deleted one more time and re downloaded and you may just have to forget downloading the demo.

B: Your console may not be communicating with Xbox Live correctly. In that case it may be a problem with your internet which is why its affecting more than one profile. However, this scenario is the least likely of the two.

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