Xbox/Microsoft contact email

Hey,

Is there an email address where I can ask questions wich can't be answered, neither in the support and troubleshooting section nor here in the forums. I've got the following problem. (German: Gibt es eine E-mail wo ich Anfragen direkt an Microsoft senden kann, zu denen ich hier auf der Seite keine Antwort erhalten kann? Ich habe folgende Mail vom XBox bekommen) Microsoft sent me an email reading: 

(German:)

Da du zu den 10.000 ersten Xbox LIVE Rewards-Mitgliedern in Deutschland gehörst, erhältst du außerdem eine 1-monatige Gold-Mitgliedschaft bei Xbox LIVE.
step 1, 2 (unwichtig)

3. Gib folgenden Code ein*: (hier steht kein code!)

In English this is something like: "Congrats, you won a 1-month xbl gold membership... redeem the following code: (and there is no code!)"

So does anyone know what to do in this situation? Months ago there was an emai address where I could send requests to microsoft (which was answered quit fast, did expect an answer at all) but it seems to be deleted, I can't find it here on xbox.com anymore.

Thanks a lot. Cheers

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

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thats the ms reowards

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Have you tried ringing support? support.xbox.com/contact-us

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