XboxLive help please

I am signing up to Xbox Live and its telling me that my "microsoft account is associated with a different xbox live profile and that I should try a different account."

I just signed up today. Only have one account. I'm confused.

 

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Last updated July 4, 2018 Views 5 Applies to:

double post

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Did the same. Do not sign up, just log in.

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You need to download the gamertag to the console - support.xbox.com/.../profile-move-delete

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Thanks Smwutches!  I setup my Xbox Live account from my PC, activated the Gold pre-paid card from that PC account no problem.  When I tried to log on using that account from the Xbox, it kept telling me to select another profile - that one was already in use (duh! I just created it - it was me!).....after seeing your post, all I had to do was scroll to the right far enough to see the "download profile' option and voila!....it downloaded, logged in, see Gold access, etc.  All set - Thanks!!!

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