xboxlive email address was hacked

This is a huge problem. Originally I used a certain email address with hotmail that was working at the time I signed up my xbox live membership. since it was hacked I abandonned it and now I am being forced to enter that same address and password before I can sign into xbox live!! What can I do!?!??!??

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

There is a link that may help you resolve this issue -see if this will help - www.xbox.com/.../Account-Security. you can try the steps there and at least get a phone number of support that can help if the steps do not work. Best of luck & take care!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 You will have to reset/change the email account associated with your profile.  In the future keep a secondary email linked as backup.  I also had an email account cost me access to my live profile and now keep a secondary.  If successful I suggest as well adding additional security proofs to your account.  You can find these in your account settings.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.