So my live (from a prepaid card) recently ran out. When I go on xbox.com to upgrade my account I get the error message:
Please try to renew your LIVE on the console. If you sill have an issue there, please post back with the exact error message/code. Thanks!
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Do you want to use a prepaid card or upgrade via the dashboard?
If you want to use a prepaid card, ignore it and go ahead. But if you want to take up an offer from the dashboard, give Xbox Support a ring and they should be able to update your card details.