Xbox.com Upgrading Account Error

So my live (from a prepaid card) recently ran out.  When I go on xbox.com to upgrade my account I get the error message:

An error occurred. 0x00000000
If you've changed your billing information, it can take up to 5 minutes to be reflected on this site.
This has been happening constantly for the past week or so, and I have not changed my billing information as I never had a credit card or anything on this account, I always just use prepaid cards. 
 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Please try to renew your LIVE on the console. If you sill have an issue there, please post back with the exact error message/code. Thanks!

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Do you want to use a prepaid card or upgrade via the dashboard?

If you want to use a prepaid card, ignore it and go ahead. But if you want to take up an offer from the dashboard, give Xbox Support a ring and they should be able to update your card details.

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